Privacy Policy

Updated 24 May 2018

 

Kathryn Cooper Jewellery is a sole trader business wholly owned and operated by Kathryn Cooper (I/me/ my).

 

I am committed to safeguarding the privacy of my website visitors and clients; this policy sets out how I treat your personal information and explains how I collect, use and store this information. This policy is also subject to change and amendments at any time.

 

1) GDPR

This policy has been updated to comply with the General Data Protection Regulation (Regulation (EU) 2016/679).

This Privacy Policy applies only to your use of the Kathryn Cooper Jewellery website. It does not extend to any websites that are linked to or from this site.

 

2) What information do I collect?

 As customers and followers of Kathryn Cooper Jewellery, I will hold some information about you which is

 

·         Your name

·         Your email address

·         Your postal address and telephone number if you have placed an order with me

·         Your Facebook; Instagram; Twitter profile names

 

IMPORTANT NOTE: When I talk about "personal information", I am only referring to your contact details. I do not have access to your financial information when you make payments using PayPal or Stripe in my online shop, via PayPal invoices, or when you buy face-to-face from me using my credit card machine provider – IZettle.   All sensitive financial information is held securely by these processing companies, and they never share this with me, or anyone else. Links to these companies’ privacy policies are here:

·         PayPal

·         Stripe

·         iZettle

 

Cookies: The Kathryn Cooper Jewellery website uses cookies. By using the website and agreeing to this policy, you consent to the site’s use of cookies in accordance with the terms of this policy. Please see section 4 below for more information on Cookies.

 

3) How I collect the information

I use Mailchimp to manage my mailing list.  You will only ever be on this mailing list if you have signed up for my newsletter, or if you have specifically asked me to add you to it.  Click here if you would like to sign up to my mailing list. 

Mailchimp’s Privacy Policy can be viewed here.

 

Whenever you order from Kathryn Cooper Jewellery, either directly or through my online shop, you give me sufficient information about you to enable me to process the order either by email, by telephone, or by face-to-face conversation.

The website provider I use is a template website powered by Squarespace, and it has cookies enabled for this site to make sure your computer (or other device) is recognised when you visit here again. Information about your computer and about your visits to and use of this website is automatically collected (including, but not exclusive to, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation); (see section 4 for more details on Cookies).

I also store information relating to any transactions carried out between you and Kathryn Cooper Jewellery, for stock control purposes, your product guarantees and for my legal obligations pertaining to tax and revenue.

 

4) Cookies

Cookies are small pieces of data that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features.

By using The Kathryn Cooper Jewellery website you may receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than me.  My website is managed by Squarespace who uses some necessary cookies because they allow visitors to navigate and use key features on the site. Click here for details of the Cookies that Squarespace use.

I may use both “session” and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

The session cookies are used to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase my website security. I use the persistent cookies to enable the website to recognise you when you visit and keep track of your preferences in relation to your use of the website.

I use Google Analytics to analyse the use of this website. It generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to my website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here.

 

My payment services providers (PayPal; Stripe) may also send you cookies.

 

Check your cookies

You can see which cookies are active in your browser’s settings. For help, visit your browser’s documentation:

Chrome

Firefox

Safari

Internet Explorer

 

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

5) How I use your personal information

I send out occasional newsletters by email to those who have signed up to my mailing list to receive information about Kathryn Cooper Jewellery.  This information is only used to send you news, information, discounts and special offers and you can opt-out of receiving this at any time by clicking the unsubscribe button on the mailing or by emailing  jewellery@kathryncooper.co.uk and asking to be unsubscribed.

 

Cookies are collected to improve your browsing experience by personalising the website and analysing your use of the site and gathering feedback to enable me to continually improve the site, and your user experience. This also keeps the website secure and helps to prevent fraud.

 

If you purchase bespoke jewellery from Kathryn Cooper Jewellery, your personal details e.g. neck, ring, wrist sizes, gemstone preferences etc.  will not be kept on file after the jewellery items have been posted to you.

 

I also need to use your personal information for posting goods purchased via the website, to send statements and invoices to you, and collect payments from you as well as dealing with your enquiries.

 

I will not provide your personal information to any third parties for any purpose unless require to by law.

 

I may contract with third parties to supply products and services to you on my behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, I will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, My obligations, and the obligations of the third party under the law. I currently contract with:


MailChimp, PayPal, Stripe, iZettle, Royal Mail, and for social media; Facebook, Instagram, LinkedIn, Twitter, Pinterest.

 

I may compile statistics about the use of my website including data on traffic, usage patterns, user numbers, sales and other information. All such data is anonymous and will not include any personally identifying information

 

6) How I store information / Security of your personal information

I use Mailchimp which hosts details of all members of my mailing list on its secure servers. These details are only your name and email address.

 

I use Quickbooks secure cloud accounting software which also creates and sends clients invoices. This only stores contact details (name, address and email address) and does not have access to your bank account or card details.

 

I keep an electronic spreadsheet of all customers. This is held on a password-protected laptop and only I have access to this.   This spreadsheet is kept solely for accounting and tax purposes (I need to keep all sales records for at least 6 years). 

 

I also use a cloud back-up service provided by ORIIUM, click here to see their privacy policy.

I store emails using my email address jewellery@kathryncooper.co.uk using Easyspace secure email servers.  I only keep emails pertaining to client orders for 1 year, after which the guarantee period is expired and the emails are deleted.

 

I store messages from Facebook Messenger and Instagram for 3 months and then they are deleted.

 

7)  Security of your personal information

I only keep your data for as long as I need to in order to use it as described above. I conduct regular reviews to ascertain whether I need to keep your data. Your data is securely deleted if I no longer need it in accordance with the terms of my product guarantee.

 

Data security is of great importance to me, and to protect your data I have put in place suitable procedures to safeguard and secure data collected through the Kathryn Cooper Jewellery website and via emails to jewellery@kathryncooper.co.uk

 

Notwithstanding the security measures that I take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to me data via the internet.

 

8) Children’s Online Privacy Protection Act

This website is directed to adults; it is not directed to children under the age of 13. I operate the site in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.

 

9) Policy amendments

I may change this Privacy Policy as I may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on the Kathryn Cooper Jewellery website  and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the site following the alterations. I recommend that you check this page regularly to keep up-to-date.

 

10) Your rights

Under the GDPR, you have:
1) the right to request access to, deletion of or correction of, your personal data held by me;
2) the right to complain to a supervisory authority;
3) be informed of what data processing is taking place;
4) the right to restrict processing;
5) the right to data portability;
6) object to the processing of your personal data;

 

You have the legal right to ask for a copy of any of your personal data held by me (where such data is held), or to have it amended or deleted.

 

11) Third party websites

The Kathryn Cooper Jewellery website may at times contain links to other websites. I am not responsible for the privacy policies or practices of any third party websites.  I have no control over how your data is collected, stored or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.

 

12) Updating information

Please let me know if the personal information which I hold about you needs to be corrected or updated.

 

13) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to me by email jewellery@kathryncooper.co.uk

 

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