Shipping & Returns
Free UK Delivery on all UK orders placed on www.kathryncooper.co.uk will be despatched as soon as possible by Royal Mail second class recorded delivery.
Please contact me by telephone if you require immediate dispatch and items can be sent via UK Special Delivery – £10.00 per total order.
Royal Mail Special Delivery is a guaranteed next day delivery service. Please note that a signature will be required.
You will receive email notification from me when the items are posted with the expected delivery date. If you require immediate dispatch please contact me by telephone on 07773 192948 so that I can arrange this, please note that same day dispatch might not always be possible.
Please contact me before placing your order for international delivery rates.
Returns & Exchanges
If, for whatever reason you are not happy with the jewellery you have purchased, or in the unlikely event that the jewellery you receive is damaged or faulty you must contact me within 14 days of receiving it by either email or telephone and I will then guide you through the necessary steps to return your purchase to either arrange a repair, replacement or a refund, whichever you prefer.